1. The Quick Solution

A quick remedy which solves the problem 90% of the time is to “hard-refresh” your browser, which forces it to load the latest version. To do this do the following:

On a PC open the page you wish to reload and hit “Control-F5” twice.

On a MAC in Firefox: Hard refresh: Command+Shift+R

On a MAC in Safari: Refresh: Command+R

If this does not work, you’ll need to try the full solution below.

2. The Full Solution

If the above still does not work you will need to clear the cache in your browser which will remove the images and files in your browsers history. This can be a good thing and may speed up your computer if you have not done it in a while.

Below are the various ways of achieving this in the different browsers:


  1. Select the menu icon top right
  2. Select “History” from the dropdown menu, and then select “History” again from the pull-out menu
  3. On the left menu click “Clear Browsing data”
  4. In the popup make sure “Browsing history” and  “Cached images and files” are selected
  5. Click “Clear browsing data”
  6. Reload the website you are viewing to see latest

Microsoft Edge:

  1. Click the menu top right
  2. Under “Clear Browsing Data” select “Choose what to clear”
  3. Select “Browsing History” and “Cached data and Files”
  4. Click “Clear”


  1. Click the menu button top right
  2. Select “History” and “Clear Recent History”
  3. Select “Browsing and Download History”
  4. Click “Clear Now”


  1. Under the “History” menu item select “Clear History”
  2. Click “Clear”