Adding a Note to an Order

Order notes can be added to an order to keep track of specific requirements, or to notify a customer directly through the system. Adding an Order Note: Go to WooCommerce > Orders Select an existing order by clicking on the order number (number with a hash in front) or clicking the eye icon on the right hand side […]

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Downloading Email subscribers

Graphicmail provides the facility to download your current subscribers into an Excel file. To export your email list: Log into Graphic Mail: http://www.graphicmail.co.za/ with your username and password. (Please contact us if you don’t have these) Now that you have logged in, click on “Lists & Contacts” in the left hand sidebar. Click on “Manage”. Select under the lists […]

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Adding Customer Discounts / Coupons

Order discounts or coupons are discounts that a customer can add to their order. When added and applied by the customer the order total will have the discount applied to the order total. Adding/managing the coupons: Go to WooCommerce > Coupons Select an existing coupon or add a new one on the coupon listing page Under […]

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Purchasing Email Credits

To send out email newsletters, you need to make sure you have enough email credits to send out your newsletter. Each email in your mailing list requires one “email credit” to be purchased. To purchase email credits, please follow the following steps: Graphic mail sends emails with credits, for each mail that gets sent a […]

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Creating a scheduled newsletter

Graphicmail provides the facility to schedule a newsletter based on a URL that is formatted for newsletter sending. Once you have created your newsletter, copy the newsletter URL (Something like: www.yourdomain.com/newsletter/) and follow the steps below: To import into Graphicmail: Log into Graphic Mail: http://www.graphicmail.co.za/ with your username and password. (Please contact us if you don’t have […]

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Adding/Managing Products

On this page all the product information is managed, and the product is assigned to the relevant categories. To go to this page go to Products, in the left menu. The default page is the product list page of all published products: Product searching/filtering: above the product list, products can be filtered by a date […]

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Reports

To view the reports for your website orders etc. go to WooCommerce > Reports. This section is fairly self-explanatory, and provides reporting on sales, coupons, customers, stock. The report can be customised by date, and by product for specific reports.  

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Order Management

In the order management section you can see all the pending and completed orders that have come through your store, or have been manually created. Navigate to this section by going to WooCommerce > Orders. In the orders screen all the orders will be dsiaplyed: New order: by selecting the “new order” button to the […]

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