To transfer an existing domain you need to notify the existing host via email of your intention to transfer the domain to Refresh’s dedicated server at Hetzner in Johannesburg. Please ensure any outstanding accounts are sorted out with your previous host, they may also require a month’s notice period.
Once this has been completed we will setup the domain on our server, and request the transfer from the current host to our server. They will be required to click a approve link in the email and then the domain transfer process will occur within 48 hours while the domain change propagates around the world.
There should be very little downtime during this process, but we do require all email addresses and special hosting/DNS requirements to be sent to us so they can be setup on our server as well to ensure a smooth transfer process.