1. The Quick Solution

A quick remedy which solves the problem 90% of the time is to “hard-refresh” your browser, which forces it to load the latest version. To do this do the following:

On a PC open the page you wish to reload and hit “Control-F5” twice.

On a MAC in Firefox: Hard refresh: Command+Shift+R

On a MAC in Safari: Refresh: Command+R

2. Clearing your Cache

If the above still does not work you will need to clear the cache in your browser which will remove the images and files in your browsers history. This can be a good thing and may speed up your computer if you have not done it in a while.

Below are the various ways of achieving this in the different browsers:


  1. Select the menu icon top right
  2. Select “Settings” in the drop down menu
  3. Scroll down and click “Advanced settings”
  4. Under Privacy click “Clear Browsing data”
  5. In the popup make sure “Browsing history” and  “Cached images and files” are selected
  6. Click “Clear browsing data”
  7. Reload the website you are viewing to see latest

Internet Explorer:

  1. Click “Tools” from the menu
  2. Select “Internet Options”
  3. Under Browsing History select “Delete”
  4. Select “Temporary Internet Files” and “History” and click “Delete” (Others can be selected as well if you wish)


  1. Click “Options” in the Firefox menu and select “Options” again
  2. Under the “Privacy” tab click “Clear Recent History”
  3. Select “Everything” in Time range to clear
  4. Click “Clear now”


  1. Under the “History” menu item select “Clear History”
  2. Click “Clear”